If our size doesn’t fit you perfect,we can make the dress according to your own measurement. Please kindly send us your measurement in detail as below:
1.Bust _____ inch or ___ cm
2.Waist _____ inch or ___ cm
3.Hips _____ inch or ___ cm
4.Hollow to floor(Shoulder to Feet without in shoes) ___ inch or ___ cm
5.Height _____inch or ___ cm
6.The height of your high heel shoes _____inch or ___ cm
7.The date you need the dress_____
8. The color of dress you would like to be_____(you can send us the photo to the the color what you want or contact us to give you color chart to choose)
Accessories: The dress doesn’t include any accessory, such as wedding veil,gloves, shawl, crown,etc.
As always, if there is a problem or if the item is unsatisfactory, please do contact us first for a quick and atisfactory resolution, such as, refund or exchange another new item for you.
Please confirm your order (right size, color, style) carefully before you decide to place the order. All the orders are processed according to your order confirmation, and we are trying our best to satisfy all customers. We can guarantee only quality items will be delivered.
Please kindly contact us for the return at first within 48 hours after receiving the item.
The returned item must be in perfect condition, as it was sent to you, has not been altered and has not been worn. If there is any dust, dirty spots, change and so on, we shall not offer refund. For returns, a 30 % restocking fee will be charged on all returns.
We offer FREE REPAIR on your dress! But the postage to send it back and re-shipping cost to you will be both on your account.
It is required that the item or dresses should be returned to us within 14 days after the return request is accepted.
Your feedback is very important for us, please contact us at the first time if there are any problems. Upon the arrival of your package, we encourage you to checkand make sure that the dress has been made to your order specifications.If returning or exchanging dresses, please make sure they are in their original conditionunworn, unwashes, unaltered, undamaged, clean. Thank you!
We are not responsible for any custom duty or import tax.
We will leave POSITIVE FEEDBACK after receiving the payment. Please contact us if you are not satisfied with the item after receive it.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-send your email and we will reply to you as soon as possible.
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.